When will we learn?
I’m feeling a little rant right now and it has nothing to do with beer.
Today, I spent way too long in cyber hell with the ‘good’ customer service department of Hewlett Packard in India.
In all honesty, I really don’t care where your call centre is but can you please make sure they can actually help. I spent a good deal of time explaining my issues with a laptop and printer only to have this person transfer me to the printer department, who then proceeded to ask me the same questions only to then transfer me to a Canadian department where the guy on the phone was nothing but useless. Instead of trying to resolve the problem, his massive technological contribution to the call was to suggest that I upgrade to a new printer which could handle the software of the laptop. NO THANKS!
I was so pissed at the end of the call, that I made up my mind to basically toss out my printer and go get a new one and you can be damn sure that it won’t have the initials HP anywhere on it.
Here’s the thing - I understand the call centres located in foreign lands are often excellent ways of saving cash - Good on you! However, it is incumbent on every company to ensure that we, the consumer are actually well taken care of. I teach these concepts to my students at Humber and it still surprises me when I get this kind of treatment.
Sorry for the rant and non beer topic but I needed to get this off my chest
Cheers
